At Nova Stars, we're committed to getting your festive décor to you quickly, safely, and in perfect condition—so you can light up your season without delay.

Below you'll find everything you need to know about our shipping options, delivery times, costs, and policies.

1. Where We Ship

   We currently ship to:

   • All of Ireland (Republic of Ireland & Northern Ireland)
   • Selected international destinations, including the UK and mainland Europe

   Note: If your country is not listed at checkout, please contact us at contact@novastars.ie and we'll do our best to accommodate.

2. Shipping Methods & Estimated Delivery Times

   Destination	Shipping Method	Estimated Delivery Time
   Republic of Ireland	Standard Delivery via An Post / DPD	2–4 working days
   Northern Ireland	Standard Delivery via An Post / Courier	2–5 working days
   United Kingdom	Tracked International Delivery	5–7 working days
   Europe	Tracked International Delivery	5–10 working days

   Delivery times are estimates and may vary during peak seasons (e.g., November–December).

3. Shipping Rates

   Region	Shipping Cost
   Republic of Ireland	€4.95 (Free on orders over €60)
   Northern Ireland	€6.95
   UK	From €9.95 (calculated at checkout)
   Europe	From €12.95 (calculated at checkout)

   Shipping rates are based on package size, weight, and destination.

4. Order Processing Times

   • Orders are typically processed within 1–2 working days.
   • During busy holiday periods, processing may take up to 3 working days.
   • You'll receive an email confirmation and tracking number once your order has been dispatched.

5. Packaging & Sustainability

   We care about our planet just as much as your celebrations. That's why we use:

   • Recyclable and minimal packaging
   • Plastic-free fillers where possible
   • Compact shipping designs to reduce waste

   Your stars will arrive safely packed, ready to dazzle—without the excess.

6. Missed Deliveries & Re-delivery

   If you are not available at the time of delivery, the courier or postal service will typically leave a card with instructions for collection or re-delivery. If a package is returned to us due to an incorrect address or non-collection, re-shipping charges may apply.

7. Customs & Duties (for international orders)

   For orders shipped outside the EU:

   • Customs fees, duties, or VAT may apply depending on the destination country.
   • These charges are not included in our prices and are the responsibility of the buyer.

8. Delayed or Lost Parcels

   If your parcel is delayed, please:

   • Check your tracking link.
   • Allow the full estimated delivery time to pass.
   • Contact us at contact@novastars.ie if there's no update after that period.

   We'll always work to resolve shipping issues quickly and fairly.

9. Questions?

   We're here to help!

   For any shipping-related questions, contact us at:

   contact@novastars.ie