Delivery times depend on your location. Orders within the Republic of Ireland typically arrive within 2 to 4 working days, while Northern Ireland may take 2 to 5 working days. For the UK, expect delivery within 5 to 7 working days, and for mainland Europe, 5 to 10 working days. Please note that these are estimates and may vary during peak seasons like November and December

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Shipping rates are calculated based on destination, package size, and weight. For the Republic of Ireland, the cost is €4.95, with free shipping on orders over €60. Northern Ireland deliveries are €6.95. UK shipping starts from €9.95, and Europe from €12.95, with exact rates shown at checkout..

Orders are usually processed within 1 to 2 working days. During busy holiday periods, processing may take up to 3 working days. Once your order is dispatched, you’ll receive an email confirmation along with a tracking number.

If you're not available when your order arrives, the courier or postal service will leave a card with instructions for collection or re-delivery. If a package is returned to us due to an incorrect address or non-collection, re-shipping charges may apply.

For orders shipped outside the EU, customs fees, duties, or VAT may apply depending on your country’s regulations. These charges are not included in our prices and are the responsibility of the buyer.

If you're not fully satisfied with your order, you may request a return or exchange within 14 days of receiving your items. Returned products must be in unused, saleable condition and include the original packaging. Customers are responsible for return shipping costs. We recommend using a signed-for delivery service and keeping proof of postage. For international returns, tracked shipping is advised.

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Please send all returns to: Unit 2, Ballinvullin, Castlemahon, Co. Limerick, V42XD63, Ireland

If your star arrives damaged or faulty, please email us at 📧 contact@novastars.ie within 14 days. Include your order number and a photo of the issue. Once confirmed, we’ll refund both the item cost and your return shipping.

If you’d like to cancel your order, please contact us as soon as possible. We dispatch quickly—often within an hour—so cancellations must be made before dispatch to qualify for a full refund. If your order has already shipped, you may still return it, but return shipping costs will apply and refunds will follow our standard return policy.

Before placing your order, please check product measurements carefully. Colour variations may occur due to screen settings or the handmade nature of our stars. If you’d like a different design or size, the quickest way to proceed is to return your original item and place a new order. Once we receive your return, we’ll issue a refund via your original payment method. Please note: shipping costs are non-refundable unless the item is faulty or incorrect.